1. Introduction
Welcome to CK Games. This Privacy Policy has been prepared in English for users in Bangladesh so you can easily understand how we handle your personal information. CK Games is committed to full transparency — no hidden terms, no complex legal jargon.
CK Games is a trusted online gaming and betting platform in Bangladesh. By using our website, registering, or accessing any of our services, you are considered to have accepted the terms of this Privacy Policy. Please read it carefully.
This policy explains what information is collected, how it is used, who it may be shared with, and what rights you have. Reading CK Games' Privacy Policy is a proactive step toward protecting yourself.
This Privacy Policy applies solely to the website and services of CK Games. Third-party links or services are governed by their own respective privacy policies.
2. What Information We Collect
CK Games only collects information that is strictly necessary to provide its services. Collecting excessive or unnecessary data goes against our policy. The types of data we collect and their sources are outlined below:
| Data Type | Example | How It's Collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Registration Form & Verification Process |
| Contact Information | Mobile number, email address | Registration & Account Updates |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Device & Technology | IP address, browser type, device ID | Automatic Collection |
| Usage Data | Game history, betting records, login timestamps | Platform Usage Activity |
| Communication Records | Live chat logs, email correspondence | Support Interactions |
A copy of your national ID or passport may be requested for age verification. These documents are used strictly for verification purposes and are stored securely.
3. How Your Information Is Used
CK Games uses your information for the following purposes, each determined with your convenience and security in mind:
- Service Delivery: To create accounts, process payments, and keep gaming services running.
- Identity Verification: To verify age and identity, and to prevent the creation of multiple accounts.
- Security Assurance: To prevent fraud, money laundering, and other illegal activities.
- Customer Support: To resolve your queries and complaints.
- Personalization: To offer game recommendations and promotions tailored to your preferences.
- Analytics: To improve platform functionality and enhance the user experience.
- Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
- Contact: To send important updates, policy changes, and promotional messages (subject to your consent).
CK Games never sells your data or transfers it to third parties for profit. Your data is used solely for the purposes described above.
5. Cookies & Tracking Technologies
CK Games uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.
- Essential Cookies: These cookies keep your login session active and ensure the core functionality of the platform. Without them, the site will not work properly.
- Functional Cookies: Used to remember your preferred language, game settings, and other personal preferences.
- Analytics Cookies: Used to understand how users interact with the site and to improve our services.
- Security Cookies: Used to prevent fraud and unauthorized access.
You can disable cookies at any time through your browser settings. However, this may limit the functionality of certain services. Disabling essential cookies may prevent you from logging in.
6. Security Measures
CK Games uses industry-leading security technology to protect your data. Our security framework operates across the following layers:
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SSL/TLS Encryption
All data transferred between your browser and our servers is protected by 256-bit SSL encryption — the same level of security used by banks.
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Two-Factor Authentication (2FA)
An OTP or authenticator app can be used as an extra verification layer when logging into your account.
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Data Encryption (At Rest)
All sensitive data stored on our servers is kept encrypted. Passwords are never stored in plain text.
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Regular Security Audits
Regular security audits are conducted by third-party experts to identify and address any vulnerabilities in a timely manner.
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Access Control
Only authorized personnel can access the data they need. All access is logged and monitored.
In the event of a data breach, CK Games will notify affected users within 72 hours and take all necessary action.
7. Data Retention Period
CK Games does not retain data longer than necessary. Each data type has a defined retention period:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Compliance & Dispute Resolution |
| Transaction Records | 7 Years | Financial Regulations & Tax Compliance |
| Communication Logs | 3 Years | Customer Support & Quality Assurance |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Identity Verification Documents | 5 years after account closure | Regulatory Obligations |
| Cookies & Session Data | Up to 30 days | Service Functionality |
Once the retention period expires, data is securely deleted or permanently anonymized. If a legal requirement necessitates longer retention, you will be notified.
8. Your Rights
As a CK Games user, you have important rights over your personal data. Contact us to exercise any of these rights.
Right to Access
You can find out at any time what information CK Games holds about you and request a copy of that data.
Right to Rectification
If any of your information is incorrect or incomplete, you may request a correction. CK Games will update it within 7 business days.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data. CK Games will comply unless there is a legal obligation to retain it.
Right to Restrict Processing
You may opt out of having your information used for certain purposes, such as receiving marketing messages.
Right to Data Portability
You may request an export of your data in a structured, machine-readable format.
Right to Object
You can object to and opt out of your data being used for marketing or profiling purposes.
To exercise any of these rights, email us at support@ckgames.app. CK Games will respond to your request within 30 business days.
9. Protection of Minors
CK Games strictly prohibits use of its services by anyone under the age of 18. The privacy and protection of minors is our highest priority.
- Age verification is mandatory at the time of registration.
- If a user is found to be under 18, their account will be closed immediately.
- Any data collected from a minor will be deleted immediately.
- Parents with concerns can reach out to support@ckgames.app.
Creating an account on behalf of a minor using false information is a legal offence, and CK Games reserves the right to terminate any such account.
10. Policy Update Process
CK Games may update this privacy policy from time to time. These updates are necessary to reflect service improvements, legal changes, or new technologies.
- You will be notified via your registered email or mobile number before any significant changes take effect.
- The date of any changes will be noted at the top of the page as "Last Updated".
- Continued use of CK Games services after receiving a notice of changes will be considered acceptance of the updated policy.
- If you object to any changes, you may request to close your account.
We recommend visiting this page from time to time to stay up to date with our latest policy.
11. Contact Us
Contact us for any questions, requests, or complaints regarding our Privacy Policy. CK Games' dedicated privacy team is ready to address all your concerns.
- Email: support@ckgames.app
- Response Time: Within 3 business days
- Live Chat: Available 24/7 (in Bengali)
- Help Center: Visit the help-center page
Protecting your information is our responsibility. CK Games is always here for you.
Your Privacy Is Our Priority
CK Games does more than set rules — it commits to keeping your data secure at every step.
Bank-Level Encryption
Every transaction and piece of personal information you share is secured with 256-bit SSL encryption. Your data is always safe at CK Games.
Transparent Policy in Bengali
CK Games' privacy policy is written entirely in Bengali, in plain language anyone can understand — no complicated legal jargon, just clarity.
You Are in Control of Your Information
Access, correct, or delete — you can manage your data at any time, with ease.
Data Is Never Sold
CK Games never sells your personal information to third parties. Your data is used exclusively to serve you.
24/7 Bengali Privacy Support
Get help in Bengali for any privacy-related questions. Our team is always here to assist you.
Regular Policy Reviews
CK Games regularly reviews and updates its privacy policy, and notifies members before any changes take effect.
Play Safe, Enjoy with Peace of Mind
Read CK Games' privacy policy and register with confidence. Your data is protected — now it's time to play.